Posts in category Europe


e-GovEuropeInter-GovernmentalInternationalWithout borders

The ongoing eGovernment evolution

With the emergence of new trends like open government and open data, there is a perception by many that eGovernment is yesterday’s news, and has largely been completed. In a candid conversation, Barbara-Chiara Ubaldi, head of the OECD’s eGovernment unit, explains that there is much work still to be done to bring eGovernment into the daily work of the public sector.

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GovJam Paris
EuropeInnovationInternationalNew thinking

Service design for the public sector: designing questions before answers

The emerging discipline of service design is playing an increasingly important role in the public sector. In this special live recording from Paris, we speak with Christophe Tallec of Utilisacteur/Uinfoshare and Anne Marie Boutin, head of the French National Design Centre (Agence pour la promotion de la création industrielle) to learn how service design and design thinking helps organisations to focus on asking the right questions before looking for solutions.

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City+countyDigitalEuropeUnited Kingdom

Bringing content to people, not people to websites

Content comes first when it comes to delivering sustainable digital public services at Devon County Council. Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens.

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City+countyEuropeSocialUnited Kingdom

When ROI = Return-On-Influence: Social communication for local government in Monmouthshire

From deploying Yammer for policy and program support, to creative use of YouTube for recruitment, and through to using QR codes to create the world’s first Wikipedia town, the UK’s Monmouthshire County Council is a leading example of how local government can move beyond social tech to social communication for internal and external engagement.

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EuropeEventsGov 2.0ParticipationUnited Kingdom

The connected citizen in 2012

How ready are citizens to be part of a more connected public space? Where is the UK heading in citizen participation? Ahead of CITIZEN2012 in London, conference organiser Jeffrey Peel – with guest speakers Andy Williamson of Future Digital and David Moody of Kana – discuss building the democratic commons, including tools and trends in next-generation government/citizen engagement.

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